The Nüwa Hotel and Spa have been granted five-star ratings, and City of Dreams has also won a distinction for its staff.
The Forbes Travel Guide is something of a clandestine thing. It’s a widely recognized global rating system for luxury hotels, restaurants, and spas. But it’s how they rate properties that’s a bit of a secret. Each year, they send out professionals across the world to evaluate places and rate them in a system that goes up to five stars. Nobody actually knows who they are, or when they’re there. In a way, it’s kind of like the things you see in spy movies. Only, what they do is check to see if these places meet their 900 objective standards.
This year, City of Dreams Manila’s Nüwa Hotel and Spa have managed to keep their five-star ratings from the Forbes Travel Guide. And it could’t have been easy, operating for the past two years. Under the worst of the pandemic, tourism had mostly been in a downturn, though the recent easing of restrictions has slowly seen the industry recover.
Nüwa is one of the three luxury hotels in the City of Dreams resort complex. It’s a sprawling building that houses 254 rooms and dining options like the Cantonese restaurant Crystal Dragon, the poolside resto-bar Breezes, and Haliya, which serves Filipino cuisine. It’s the hotel’s fifth year in a row in the five-star category.
The Nüwa Spa, meanwhile, is going on its third year in the five-star category. The 654-sqm space offers treatments exclusively designed by Omorovizca, an award-winning European brand that specializes in using the healing qualities of natural ingredients like extracts and oils.
“As one of the world’s most admired and celebrated travel standards, we are honored to once again receive the top Five-Star Rating in Forbes Travel Guide for Nüwa at City of Dreams Manila’s hotel and spa,” says Lawrence Ho, Chairman and Chief Executive Officer of Melco Resorts & Entertainment Limited–the company behind City of Dreams. “The accolades testify to our relentless dedication to service quality and contribution to pushing boundaries, especially during such a challenging time for the industry – continuing to provide memorable and world-class services for guests with a collective total of 97 Stars across our global portfolio. We thank our team for their unwavering dedication – for their exceptional role in facilitating Melco’s sustained status as the leading integrated resort operator in Asia.”
But this isn’t the only thing City of Dreams took home in the release of the Forbes Travel Guide list. They’ve also won the Work Here Work Happy award—a distinction given by the publication to celebrate exemplary staff members and properties in the hospitality industry.
“We are honored by the accolade bestowed on us by the prestigious Forbes Travel Guide, for voting City of Dreams the winner for Work Here, Work Happy award in this year’s Best of the Year Awards. This recognition would not have been possible without the support of our owning company, Melco Resorts & Entertainment for enabling us to undertake measures beyond the ordinary to look after the welfare, personal and professional growth of our 4,000-strong colleagues,” City of Dreams Manila Property President Geoff Andres said. “We thank our colleagues for their amazing passion and dedication even through challenging times, as they always rise to the occasion to deliver exemplary service and support our goals.” He also gives credit to the unrelenting efforts of the resort’s Human Resources team that drives the resort’s “Employee Love” initiatives, that create an environment that fosters colleagues’ professional growth and work-life balance. The award also recognizes the resort’s commitment to 10 Core Promises making the resort “not just a place for work, but also where our colleagues feel genuinely cared for”.
With the recent spike in interest for local travel, a lot more people are looking for what to do in the city. And these distinctions go a long way to helping them decide on where to go.